💬 Drop us a line!
Got questions, need order tracking, or just want to say hello? Drop us a line via this form.
👉 Business hours: Weekdays 9 am - 4 pm, Saturdays 9 am - 1 pm.
👉 Remember to include your order number for faster service.
👉 24-hour response time guaranteed!
👉 Explore the FAQ below – your answer might just be waiting!
FAQ
Your Questions Answered 😀
How Can I Track My Order?
Yes, upon shipping, a confirmation email with a tracking number will be sent. Use this number on our website or the shipping carrier's platform to track your order. If you haven't received the email, please check your spam folder or contact us for further assistance.
What Payment Methods Do You Accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), and Apple Pay.
Can I Modify or Cancel My Order After It's Been Placed?
Modifying or canceling orders is subject to the order's fulfillment status. We might accommodate changes if we receive your email before fulfillment, within the same price range. However, once orders are fulfilled, they cannot be altered or canceled. Please review your order carefully before completing the purchase.
What Should I Do If I Receive a Damaged or Incorrect Item?
If you receive a damaged or defective item, contact our customer service team within 48 hours of receipt. Provide supporting images or videos for verification.
If you have insurance, You can file a claim through their website using your order number and email address, selecting a resolution of either reshipment or a full refund.
What Is the Estimated Delivery Time for My Order?
Delivery times vary based on location and the chosen shipping method. We typically process orders within 24 hours, but carriers like USPS and UPS might take up to 48 hours for initial scanning. Delays can occur during holiday periods.
My Tracking Number Shows That My Package Is Returning to Your Warehouse?
If your package is being returned due to an insufficient address, contact us. We'll issue a partial refund, excluding shipping charges.
I Haven't Received a Confirmation Email and Order Number?
If you haven't received a confirmation email, it's likely that your transaction didn't complete. Check for a pending amount in your bank account; if present, allow time for it to adjust. If the issue persists, contact your bank for further assistance.
Do you offer discreet shipping?
Yes. All of our packages are sent in unmarked boxes.
