FAQ

HQD is your one-stop shop for premium vaping products, accessories, cigars, glassware, and more. We pride ourselves on offering a wide range of high-quality items from trusted brands.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All payments are processed securely.

Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-7 business days. Expedited options are available for faster delivery.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

Check out our Beginner’s Guide to Vaping in the Learn section for helpful tips on selecting the right products for your needs. If you’re still unsure, feel free to contact our support team for personalized recommendations.

Yes, all of our products are 100% authentic and sourced directly from trusted manufacturers and authorized distributors.

Vaping is considered a safer alternative to smoking, but it is not without risks. We encourage customers to research and consult with healthcare providers to make informed decisions.

You must be 21 years or older to purchase vaping products, tobacco, or any related accessories from our website. We verify age at checkout.

We comply with all federal and state regulations regarding the sale of vape products. Due to local laws, we may not ship certain products to specific states. Please review our Shipping Policy for more details.

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already been processed.